Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ecltrade.co.uk (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@ecleather.co.uk or by mail using the details provided below:
ECL Trade, Langford Arch, London Road, Sawston, Cambridge , CAM, CB22 3EE, United Kingdom
For any questions not included below please contact us on sales@ecleather.co.uk
Collapsible content
Can I buy as a retail customer?
Unfortunately we only sell to trade customers. If there was a product you were interested in we can put you in touch with a stockist who is local to you.
If you register online or place an order, please note that this will be cancelled if we are unable to verify your company name.
Is VAT included?
All our prices are shown excluding VAT. VAT will be added to your invoice when applicable.
How much is delivery?
Our carriage charge is £10.50 for UK Mainland orders and is applicable to any orders under £250 (ex VAT) Any orders over this total are carriage free for UK Mainland.
For ROI, NI, Highlands & Islands, IOW, IOM and all other locations outside of UK Mainland please see our shipping page. Or contact our sales office for up to date pricing structure.
How will I receive my order?
We use DPD and Fedex to courier your orders. Dependent on the volume of your order this may depend on which courier you use. If you do have a preference please let us know and this can be taken into consideration.
Occasionally some items may be sent using Royal Mail for smaller orders.
Is there a minimum order?
We don't have a minimum order commitment. We prefer our customers to be able to order what they need, when they need. Our slippers, coats, gloves and majority our our products are sold individually meaning you don't have to commit to take a size pack when you just need to top up. So no minimum qty and no minimum spend (unless you want to make it carriage paid)
A couple of our lines are sold as a pack but these are marked and priced to show this.
Do you offer credit?
All customers start on a pro forma basis. For regular, long term customers please get in touch regarding a credit account.
Where are the skins sourced?
We are part of an international leather processing group and our skin usage can vary dependent on what is needed for a specific product. We produce a variety of different products that involve different skin qualities. Our skins are always a byproduct on the meat industry. If you would like to know more about the skin origin of our products its best to contact us to discuss the particular product interest.
Can I get samples?
We are happy for you to select a couple of samples to test the products. These are chargable but please feel free to contact us to discuss any lines or productions you'd be interested in running.
Where is my order?
We aim to dispatch all orders within 1-2 business day of the order being placed. Once your order has been despatched you should receive tracking updates via mobile or email. Please ensure you have provided us with an up to date mobile or email to receive this.
Please allow up to your estimated delivery date for your order to arrive. If this date has passed and you still haven’t received your order, contact us straight away and we will be happy to help.
Please note in peak season delivery times may be slightly longer.
I'm missing items from my order
Apologies if you are missing an item from your order. please contact the sales office on sales@ecleather.co.uk or 01225 865317
Can I exchange items on my order?
We do not exchange or refund items unless they are faulty. If there is a problem with an item we will ask you to send it back to us and exchange or refund where necessary.
Do you have images I can use?
Yes! We have a Dropbox folder of images. Please ask us for the link.
Do I have to forward order for the season?
Generally not. We try to have what we call an in-stock service where we hold good levels of our footwear, gloves and accessories throughout the peak season. We feel this helps you to buy what you need, when you need, without committing to a heavy stock holding.
Towards the end of the season we may have more limited availability on some sizes dependent on demand.
If you are interested in large bulk volume, it is advisable to forward order for us to ensure we can fulfil your order requirements in our production.
For our coats, we would advise a forward order for the season to ensure we can guarantee availability.
Where can I see the full range?
We don't currently have a show room. However we have a couple of ways to see the full collection
- via our trade website
- Ask for a copy of our full digital brochure
We know sometimes seeing things on a screen just doesn't beat real life. We do exhibit the range at several trade shows including: Gift Fair, INDX, Footwear Today Live. To find out our upcoming show attendance plans you can check out our Instagram, sign up to our newsletter or contact the sale office.
In some cases we may be able to arrange a meeting with a sales agent to show you some of the range.
What's the best way to contact you?
Our sales office is open
Monday 9:00 - 17:00
Tuesday. 9:00 - 16:00
Wednesday 9:00 - 17:00
Thursday 9:00 - 17:00
Friday. 9:00 - 16:00
Except Bank Holidays.
Please see Christmas/NY opening times.
You can ring or email to ask anything regarding a product query, accounting or order.
01225 865317
sales@ecleather.co.uk
How can I clean my sheepskin?
Sheepskin and leather are very delicate and don't always tolerate harsh cleaning. For our larger items like coats and rugs we would recommend seeking professional Dry Cleaning advice from a leather specialist dry cleaner. We would always advise using a Siloxane Green Earth Dry Cleaning Method. Unfortunately we can never guarantee how every skin
will handle intensive cleaning processes.
SHEEPSKIN RUG CARE
To keep your sheepskin looking its best we advise that
you brush regularly to remove dust and dirt particles.
It is advisable to display your sheepskin away from direct
light sources. Direct sunlight exposure will compromise
the tanning and dying process of the rug, causing colour
changes and also reducing natural oils within the skin
that keep the rug supple.
For stains, you should spot clean using a damp cloth and
‘wool safe’ cleaner. For more intensive cleaning seek professional dry cleaning.
ACCESSORIES CARE
We would advise spot cleaning any of our accessories with a clean damp cloth and suede/wool/leather safe product dependent on the product composition. Always take care not to over saturate the skins and allow to dry naturally away from any direct light or heat source. Brushing through any wool or sheepskin fibres to restore fluffiness. A suede brush or our leather cleaning blocks can restore and clean the suede fibres.
If more in depth care advise is needed please don't hesitate to contact us.