If you wish to return an unwanted order, simply return the item(s) to us within 14 working days of receiving it, providing it is new, unused and in the original packaging. You’ll need to pay for all postage costs sending the item back to us. We’ll issue you a full refund for the amount you originally paid on placing the order. We will issue a refund on receipt, or exchange the item if preferred. However, delivery charges are only refundable if you have received goods that are faulty and a refund is made.
If upon delivery your goods appear to be faulty, you must inform Eastern Counties Leather within 14 days of receipt of the goods and if upon return are found to be defective to the satisfaction of Eastern Counties Leather, a credit will be issued.
Please note we do not replace faulty items.
Faulty goods must be returned in order for a credit to be raised and the item/s returned must have been purchased from us within the last 12 months. Please use the cheapest method of carriage to return the item/s and contact us before returning your item regarding carriage reimbursement.
The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed for, using a delivery service that insures you for the value of the goods.
If your product arrives damaged or faulty, please email us as soon as possible. For the quickest resolution, we require digital photos of the fault within the item sent via email. We can then authorise a credit for the damaged item. As long as you notify us beforehand, we will cover the return postage costs.
If a product has been mis-used, abused or deliberately damaged, then we will not accept any returns, nor issue replacement or credits.
If you do not include a cover note with the return, we will be unable to identify it as yours. We will hold any unidentified item returns for 1 week before disposing or returning to stock.