Terms & Conditions

OVERVIEW

 

This website is operated by Eastern Counties Leather. Throughout the site, the terms “we”, “us” and “our” refer to Eastern Counties Leather. Eastern Counties Leather offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

 

SECTION 1 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

Payments for goods cannot be made through the site. If you are on a pro-forma account we will ring you shortly after receiving your order, this allows us to check we have everything in stock and not charge you for items we may not have. If you are an account customer we will add this order to you account and notify you of any products unavailable.

Our payment terms are 30 days net

A carriage charge of £10.50(UK Mainland) is applicable to any orders under £350. Any orders over this total are carriage free (subject to location)

We do not exchange or refund items unless they are faulty. If there is a problem with an item we will ask you to send it back to us and exchange or refund where necessary.

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

 

 

SECTION 7 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

 

SECTION 8 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

SECTION 10 - PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

 

 

SECTION 12 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Eastern Counties Leather, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

 

 

SECTION 14 - INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Eastern Counties Leather and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

 

SECTION 15 - SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

SECTION 16 - TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

 

SECTION 17 - ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

 

SECTION 18 - GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of ECL Trade, Langford Arch, London Road, Sawston, Cambridge , CAM, CB22 3EE, United Kingdom.

 

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 

SECTION 20 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at sales@ecleather.co.uk

 

For any questions not included below please contact us on sales@ecleather.co.uk

Collapsible content

Can I buy as a retail customer?

Unfortunately we only sell to trade customers. If there was a product you were interested in we can put you in touch with a stockist who is local to you.

If you register online or place an order, please note that this will be cancelled if we are unable to verify your company name.

Is VAT included?

All our prices are shown excluding VAT. VAT will be added to your invoice when applicable.

How much is delivery?

Our carriage charge is £10.50 for UK Mainland orders and is applicable to any orders under £250 (ex VAT) Any orders over this total are carriage free for UK Mainland.

For ROI, NI, Highlands & Islands, IOW, IOM and all other locations outside of UK Mainland please see our shipping page. Or contact our sales office for up to date pricing structure.

How will I receive my order?

We use DPD and Fedex to courier your orders. Dependent on the volume of your order this may depend on which courier you use. If you do have a preference please let us know and this can be taken into consideration.

Occasionally some items may be sent using Royal Mail for smaller orders.

Is there a minimum order?

We don't have a minimum order commitment. We prefer our customers to be able to order what they need, when they need. Our slippers, coats, gloves and majority our our products are sold individually meaning you don't have to commit to take a size pack when you just need to top up. So no minimum qty and no minimum spend (unless you want to make it carriage paid)

A couple of our lines are sold as a pack but these are marked and priced to show this.

Do you offer credit?

All customers start on a pro forma basis. For regular, long term customers please get in touch regarding a credit account.

Where are the skins sourced?

We are part of an international leather processing group and our skin usage can vary dependent on what is needed for a specific product. We produce a variety of different products that involve different skin qualities. Our skins are always a byproduct on the meat industry. If you would like to know more about the skin origin of our products its best to contact us to discuss the particular product interest.

Can I get samples?

We are happy for you to select a couple of samples to test the products. These are chargable but please feel free to contact us to discuss any lines or productions you'd be interested in running.

Where is my order?

We aim to dispatch all orders within 1-2 business day of the order being placed. Once your order has been despatched you should receive tracking updates via mobile or email. Please ensure you have provided us with an up to date mobile or email to receive this.

Please allow up to your estimated delivery date for your order to arrive. If this date has passed and you still haven’t received your order, contact us straight away and we will be happy to help.

Please note in peak season delivery times may be slightly longer.

I'm missing items from my order

Apologies if you are missing an item from your order. please contact the sales office on sales@ecleather.co.uk or 01225 865317

Can I exchange items on my order?

We do not exchange or refund items unless they are faulty. If there is a problem with an item we will ask you to send it back to us and exchange or refund where necessary.

Do you have images I can use?

Yes! We have a Dropbox folder of images. Please ask us for the link.

Do I have to forward order for the season?

Generally not. We try to have what we call an in-stock service where we hold good levels of our footwear, gloves and accessories throughout the peak season. We feel this helps you to buy what you need, when you need, without committing to a heavy stock holding.

Towards the end of the season we may have more limited availability on some sizes dependent on demand.

If you are interested in large bulk volume, it is advisable to forward order for us to ensure we can fulfil your order requirements in our production.

For our coats, we would advise a forward order for the season to ensure we can guarantee availability.

Where can I see the full range?

We don't currently have a show room. However we have a couple of ways to see the full collection

- via our trade website
- Ask for a copy of our full digital brochure

We know sometimes seeing things on a screen just doesn't beat real life. We do exhibit the range at several trade shows including: Gift Fair, INDX, Footwear Today Live. To find out our upcoming show attendance plans you can check out our Instagram, sign up to our newsletter or contact the sale office.

In some cases we may be able to arrange a meeting with a sales agent to show you some of the range.

What's the best way to contact you?

Our sales office is open 9 - 5 Monday- Friday. Except Bank Holidays. Please see Christmas/NY opening times.

You can ring or email to ask anything regarding a product query, accounting or order.

01225 865317
sales@ecleather.co.uk

How can I clean my sheepskin?

Sheepskin and leather are very delicate and don't always tolerate harsh cleaning. For our larger items like coats and rugs we would recommend seeking professional Dry Cleaning advice from a leather specialist dry cleaner. We would always advise using a Siloxane Green Earth Dry Cleaning Method. Unfortunately we can never guarantee how every skin
will handle intensive cleaning processes.

SHEEPSKIN RUG CARE

To keep your sheepskin looking its best we advise that
you brush regularly to remove dust and dirt particles.
It is advisable to display your sheepskin away from direct
light sources. Direct sunlight exposure will compromise
the tanning and dying process of the rug, causing colour
changes and also reducing natural oils within the skin
that keep the rug supple.
For stains, you should spot clean using a damp cloth and
‘wool safe’ cleaner. For more intensive cleaning seek professional dry cleaning.

ACCESSORIES CARE
We would advise spot cleaning any of our accessories with a clean damp cloth and suede/wool/leather safe product dependent on the product composition. Always take care not to over saturate the skins and allow to dry naturally away from any direct light or heat source. Brushing through any wool or sheepskin fibres to restore fluffiness. A suede brush or our leather cleaning blocks can restore and clean the suede fibres.

If more in depth care advise is needed please don't hesitate to contact us.