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For any questions not included below please contact us on sales@ecleather.co.uk

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Can I buy as a retail customer?

Unfortunately we only sell to trade customers. If there was a product you were interested in we can put you in touch with a stockist who is local to you.

If you register online or place an order, please note that this will be cancelled if we are unable to verify your company name.

Is VAT included?

All our prices are shown excluding VAT. VAT will be added to your invoice when applicable.

How much is delivery?

Our carriage charge is £10.50 for UK Mainland orders and is applicable to any orders under £250 (ex VAT) Any orders over this total are carriage free for UK Mainland.

For ROI, NI, Highlands & Islands, IOW, IOM and all other locations outside of UK Mainland please see our shipping page. Or contact our sales office for up to date pricing structure.

How will I receive my order?

We use DPD and Fedex to courier your orders. Dependent on the volume of your order this may depend on which courier you use. If you do have a preference please let us know and this can be taken into consideration.

Occasionally some items may be sent using Royal Mail for smaller orders.

Is there a minimum order?

We don't have a minimum order commitment. We prefer our customers to be able to order what they need, when they need. Our slippers, coats, gloves and majority our our products are sold individually meaning you don't have to commit to take a size pack when you just need to top up. So no minimum qty and no minimum spend (unless you want to make it carriage paid)

A couple of our lines are sold as a pack but these are marked and priced to show this.

Do you offer credit?

All customers start on a pro forma basis. For regular, long term customers please get in touch regarding a credit account.

Where are the skins sourced?

We are part of an international leather processing group and our skin usage can vary dependent on what is needed for a specific product. We produce a variety of different products that involve different skin qualities. Our skins are always a byproduct on the meat industry. If you would like to know more about the skin origin of our products its best to contact us to discuss the particular product interest.

Can I get samples?

We are happy for you to select a couple of samples to test the products. These are chargable but please feel free to contact us to discuss any lines or productions you'd be interested in running.

Where is my order?

We aim to dispatch all orders within 1-2 business day of the order being placed. Once your order has been despatched you should receive tracking updates via mobile or email. Please ensure you have provided us with an up to date mobile or email to receive this.

Please allow up to your estimated delivery date for your order to arrive. If this date has passed and you still haven’t received your order, contact us straight away and we will be happy to help.

Please note in peak season delivery times may be slightly longer.

I'm missing items from my order

Apologies if you are missing an item from your order. please contact the sales office on sales@ecleather.co.uk or 01225 865317

Can I exchange items on my order?

We do not exchange or refund items unless they are faulty. If there is a problem with an item we will ask you to send it back to us and exchange or refund where necessary.

Do you have images I can use?

Yes! We have a Dropbox folder of images. Please ask us for the link.

Do I have to forward order for the season?

Generally not. We try to have what we call an in-stock service where we hold good levels of our footwear, gloves and accessories throughout the peak season. We feel this helps you to buy what you need, when you need, without committing to a heavy stock holding.

Towards the end of the season we may have more limited availability on some sizes dependent on demand.

If you are interested in large bulk volume, it is advisable to forward order for us to ensure we can fulfil your order requirements in our production.

For our coats, we would advise a forward order for the season to ensure we can guarantee availability.

Where can I see the full range?

We don't currently have a show room. However we have a couple of ways to see the full collection

- via our trade website
- Ask for a copy of our full digital brochure

We know sometimes seeing things on a screen just doesn't beat real life. We do exhibit the range at several trade shows including: Gift Fair, INDX, Footwear Today Live. To find out our upcoming show attendance plans you can check out our Instagram, sign up to our newsletter or contact the sale office.

In some cases we may be able to arrange a meeting with a sales agent to show you some of the range.

What's the best way to contact you?

Our sales office is open 9 - 5 Monday- Friday. Except Bank Holidays. Please see Christmas/NY opening times.

You can ring or email to ask anything regarding a product query, accounting or order.

01225 865317
sales@ecleather.co.uk

How can I clean my sheepskin?

Sheepskin and leather are very delicate and don't always tolerate harsh cleaning. For our larger items like coats and rugs we would recommend seeking professional Dry Cleaning advice from a leather specialist dry cleaner. We would always advise using a Siloxane Green Earth Dry Cleaning Method. Unfortunately we can never guarantee how every skin
will handle intensive cleaning processes.

SHEEPSKIN RUG CARE

To keep your sheepskin looking its best we advise that
you brush regularly to remove dust and dirt particles.
It is advisable to display your sheepskin away from direct
light sources. Direct sunlight exposure will compromise
the tanning and dying process of the rug, causing colour
changes and also reducing natural oils within the skin
that keep the rug supple.
For stains, you should spot clean using a damp cloth and
‘wool safe’ cleaner. For more intensive cleaning seek professional dry cleaning.

ACCESSORIES CARE
We would advise spot cleaning any of our accessories with a clean damp cloth and suede/wool/leather safe product dependent on the product composition. Always take care not to over saturate the skins and allow to dry naturally away from any direct light or heat source. Brushing through any wool or sheepskin fibres to restore fluffiness. A suede brush or our leather cleaning blocks can restore and clean the suede fibres.

If more in depth care advise is needed please don't hesitate to contact us.